Privacy Policy

Last updated: 06/2024

This website, which is available at www.healthyflows.com (the “Website”), is owned and operated by Health Series Limited, which has its registered office at

Office 3, Unit E Watchmoor Trade Centre Watchmoor Road CAMBERLEY GU15 3AJ, England

and a company registration number 13254877 (the “Company,” “we,” “us,” or “our”). This Privacy Notice discloses our privacy practices with respect to your information collected, stored, disclosed and used by us, our subsidiaries and corporate affiliates, through our Website and/or Services.

By using our Website and Services, you (also referred to as “you,” “your,” and “User”) agree to be bound by this Privacy Notice. All users who use our Services and Website are subject to this Privacy Notice, regardless of their registration or subscription status.

CAPITALIZED TERMS USED IN THIS PRIVACY NOTICE AND NOT OTHERWISE DEFINED SHALL HAVE THE MEANINGS PROVIDED FOR THOSE TERMS IN OUR TERMS AND CONDITIONS.

 

AGE REQUIREMENT

Persons under the age of majority in their state/country of residence are not allowed to use our Website or any of our Services. Any personal data we receive from users we believe to be under the age of majority in their state/country of residence will be removed from our database. If you believe that we have collected, used or disclosed personal data of a person under the age of majority in their state/country of residence, please contact us so that we can take appropriate action.

 

PURPOSES OF PERSONAL DATA COLLECTION

“Personal Data” means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier.

The collection and processing of your Personal Data may be grounded on the following legal bases: compliance with legal obligations, your consent, protection of vital and public interests, legitimate interests, and performance of a contract.

The Company collects and processes your Personal Data for the following purposes:

  1. Contacting you through various channels such as email, newsletters, surveys, and other communications.
  2. Fulfilling your subscription, trial, and other requests, which includes processing orders and providing Services and information as requested.
  3. Establishing and managing your account, ensuring you have access to it.
  4. Marketing efforts aimed at promoting the Company and its Services to you.
  5. Personalizing your experience on our Website and Services, including tailoring content and advertisements based on your preferences and interests.
  6. Customizing content and ads displayed during your use of our Services, website visits, and email communications, remembering your browser settings and preferences, and recognizing you across our platforms to deliver relevant, interest-based content and advertising.
  7. Providing access to the Website and Services, as well as any requested information.
  8. Compliance with applicable laws, regulations, legal processes, governmental requests, and protection of legal rights, whether our own or those of others.

 

PERSONAL DATA THAT WE COLLECT

We may gather, use, retain, and transfer several types of Personal Data about you that we have divided into the following categories:

  1. Information You Provide. We may collect a range of information when you register, use, or subscribe to any of our Services, or participate in any interactive features of the Services. This information may include:
  2. Contact Information: your name, email address, phone number, and address;
  3. Other Information such as birth date, videos, password, billing information, credit card information, demographic information, gender, age, geographic location, and any other information you share with the Services. We may collect billing or payment information if you engage with a paid Service.
  4. Information Regarding Your Use of the Services. Information about your usage of the Services and your engagement in them may be automatically collected by us. This could contain data about the pages you visit, how you use the Services, etc. It may also refer to the different features and functionalities you use or the way you utilize our Website.
  5. Information You Upload. When you upload any type of content to the Services, we might gather information about the content that includes the time, location, and kind of capture—as well as information about how you use the content, who sees it, and with whom you share it.
  6. Information that is Automatically Gathered. When you use our Services, information from your device and its software is automatically recorded by us and our third-party partners. This information includes your IP address, browser type, internet service provider, platform type, the website you came from and are going to when you leave our Website, date and time stamp, and one or more cookies that can be used to uniquely identify your account or browser. We may also receive or collect identification numbers linked to your device (such as a unique device ID, IDFA, or Google AdID) when you use a mobile device to access our Services, in addition to the device type, manufacturer, model, and operating system, mobile carrier, phone number, email address, and other information. Additionally, we gather data on how you use and interact with our Services, including information about how you use the Internet (such as the way your mouse goes across a screen to determine whether you are a real person or a bot). Numerous tracking tools, such as cookies, web beacons, file metadata, and similar technologies, are commonly used to gather this data.
  7. Cookies and Similar Technologies. We and our third-party partners may use cookies and similar technologies, including those from third parties, to collect, analyze and store information, to provide customized advertising on our Website, to provide and improve the Services or other products or services offered by us, and to identify and prevent fraudulent activities.
  8. Your Communication with Us. Email correspondence, comments you publish on our Website or on third-party services (including Instagram, Twitter, Facebook, Pinterest, and YouTube), and messages you send us directly through those platforms are among the things we gather.
  9. Geographical Information. We process such information in order to determine the city you are located within and display information with relevant data or advertisements.
  10. Marketing and communications information. We process information concerning your preferences in receiving direct marketing from us and third parties and your communication preferences.

 

YOUR RIGHTS

The Company collects, uses, and shares the collected Personal Data in line with applicable data protection laws including Data Protection Act 2018 and General Data Protection Regulation.

Regarding the collection and processing of your Personal Data, you have the following rights:

– to know what data is being processed and why;

– get access to your Personal Data that is being processed; 

– to have inaccurate Personal Data about you corrected by us without undue delay;

– to withdraw consent that you previously provided for the processing of your data;

– to file a complaint with a supervisory authority;

– to request that your Personal Data be deleted;

– to obtain from us restriction of processing; 

– to object to a decision made using automated processing;

– to object to the processing of your data;

– to receive your Personal Data in a structured, widely used and machine-readable format and transmit it to another controller.

 

SECURITY

We have put strong security measures in place to guarantee that the Personal Data we manage is completely protected against any potential misuse, unauthorized entry, unauthorized disclosure, and unauthorized alteration. Since protecting personal data is so important, only authorized personnel with permission can access it. We carefully follow strict guidelines to ensure the protection of your Personal Data. It’s critical to recognize that, despite our best efforts, no security mechanism can provide complete safety. We pledge to promptly notify you and the appropriate supervisory authorities of any suspected or confirmed breach affecting Personal Data.

 

RETENTION AND TRANSFER OF PERSONAL DATA

The Company keeps your Personal Data for no longer than necessary for the purposes for which it is processed. The length of time for which the Company retains Personal Data depends on the purposes for which we collect and use it and/or as required to comply with applicable laws.

Personal Data is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this Personal Data may be transferred to and maintained on computers located outside of your country, state, province, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. Your consent to this Privacy Notice followed by your submission of such Personal Data represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your Personal Data is handled securely and in accordance with this Privacy Notice, and that your Personal Data is not transferred to an organization or country unless appropriate controls are in place, including your data security.

If the country to which the Company transfers Personal Data does not ensure adequate levels of protection, such transfer will be performed only after the Company and said subjects will conclude specific agreements, containing safeguard clauses and/or appropriate safeguards for the protection of your Personal Data will be carried.

 

THIRD-PARTY CONTENT AND LINKS

Content, links, plug-ins, and apps from third parties may be included in the Services. It’s possible for third parties to gather or share information about you if you click on those links or enable those connections. We have no authority over these external websites, and we bear no liability regarding their privacy policies. We advise you to read the privacy policies for every website you visit.

 

THIRD PARTIES TO WHOM WE MAY TRANSFER PERSONAL DATA

The Company reserves the right to share Personal Data in scenarios such as business sales, mergers, consolidations, investments, changes in control, substantial asset transfers, reorganizations, or liquidations, or in preparation for such events.

We may disclose Personal Data to our subcontractors and affiliates. We ensure the security of such transfers by incorporating standard contractual clauses endorsed by and compliant with relevant data protection laws into our data processing agreements.

We may also engage third parties for the processing of Personal Data under the following circumstances:

  • Payment providers that are engaged for processing payment information (including credit/debit card details) to facilitate payment collection. Our payment providers may be changed from time to time so you have to monitor such changes on your payment page. By using payment providers, you are subject to their privacy and cookie policies.
  • Anti-fraud and credit check providers that are engaged to enhance security. They access and process your information to detect fraudulent activities. Usage of information by these providers for fraud detection is governed by their respective privacy and cookie policies. Please note that our anti-fraud and credit check providers may change periodically.
  • Service providers that aid in the availability and functionality of the Site or Services (e.g., hosting services).
  • Service providers that facilitate the transmission of information held by us (e.g., assisting in email delivery, payment processing, and customer data management).
  • Service providers that support us (including contractors, agents, and affiliates) in providing technical, customer support, billing, administrative, event planning, marketing, or operational services to us or our users.
  • Google Analytics, provided by Google LLC, which collects and analyzes various types of information through cookies, including IP addresses, device identifiers, URLs, usage metrics, and statistics. Data generated by Google Analytics (including IP addresses) may be transmitted to and stored on servers in the United States. We utilize Google Analytics to enhance the Website and improve our Service. Please refer to Google’s privacy policy.
  • Hotjar – an all-in-one analysis and feedback tool that reveals the online behavior and feedback of Service users. Refer to its privacy policy.

 

MODIFICATIONS

We maintain the right to periodically change this Privacy Notice. Modifications will take effect right away after being posted on the Website. You should frequently check this page for any modifications. Once this Privacy Notice is updated, your continuing use of the Website will be interpreted as your acceptance of the new Privacy Notice.

 

OTHER APPLICABLE RULES

For more information about our other policies, please read our Terms and Conditions and Cookie Notice, which also apply to your visit to our Website.

 

QUESTIONS OR COMMENTS

If you have any queries or concerns about this Privacy Notice and/or the use of our Website and Services, you may send an email to [email protected], or write to:

Office 3, Unit E Watchmoor Trade Centre Watchmoor Road CAMBERLEY GU15 3AJ, England